Troubleshooting

The app won't play videos. What should I do?

Check your internet connection, force-close and reopen the app, and make sure you're running the latest version. If the issue persists, contact support.

The app is buffering or the quality is poor.

This is usually a connection issue. Try switching between Wi-Fi and cellular, or move closer to your router.

How do I report a bug or issue?

Please fill out a report here.

How does VeYou handle my personal data?

We take your privacy seriously. See our Privacy Policy for full details on how we collect, use, and protect your information.

How do I delete my account and data?

Please fill out this form here.

How do I reach support?

Reach out to us at support@veyou.com, we’re here to help!